Policy - ROE JEWELRY

Please do not order without careful consideration, as labor cost and/or restocking fee will be charged. Keep in mind that our products are dedicatedly handmade and take days to finish.

All order shipped out to our customers will return back to us if no one is available to accept the package or no one picks up the package from the shipping companys local station. We are not responsible for product not collected within this time period. We will charge re-delivery charges and processing fees if we need to re-ship a package. All our product are precision made to the highest standard. We accept no responsibility for damage after collection.. All domestic orders paid by credit card/Debit Card through PAYPAL can only be shipped to a PAYPAL confirmed/verified address. Use Check, Money order, Wire transfer, Bank deposit, Western Union or any other form of payment that does not involve credit/debit cards should you require your order shipped to a third party or an unverified address. Order processing time is between 24-48hrs exluding Saturday and Sunday. Shipping costs listed on the site is only for shipping within the U.S. with an exception of Canada and United Kingdom. International shipping costs vary by destination. International customers are requested to contact us for exact shipping cost. Prices may change at any time without notice. All promotional prices or discounts are only valid during the promotion period. Absolutely no refund or exchange on custom made products .
All sales are final.